If you are unsure of a purchase appearing on your card statements, please contact us by Phone at:
North America: 1-877-237-4215
International: 00 800 55 66 0000
Australia:   0011 800 55 66 0000
Email or Live Chat and we will be happy to help you
Please note that all chargebacks are thoroughly investigated and may add you to a black list with our processor which will complicate future purchases.
Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action towards you. Your credit can be affected by false claims of fraud
First go to the scene that you would like to download. Make sure you are in the Videos tab. Then scroll down past the Watch Movie screen to the Full Video Download Formats. You will see a choice of WMV, MPEG1, MPEG4 and iPod/PSP formats. Select the format you want to download by right clicking the link and selecting "Save Target As" (Save Link As if you are using FireFox instead of Interent Explorer). A box asking you where you would like to download the movie to will appear. Select the destination of the file and click save.
For users with a slower connections such as dial-up, you might want to try going to the 1 Min Clips tab instead of the Videos tab. The movies are cut up into 1 minute segments so that downloads are a little faster due to the smaller file size.
In order to stream content directly from the site, you need to have a broadband Internet Connection such as DSL or Cable. Unfortunately, dial-up connections are too slow for streaming good quality video.
Next, you will have to download and install the Adobe Flash Player plug-in. Once installed, restart your computer then log back into the site, select a movie or scene and click on the play arrow.
It is most likely due to the fact that you are missing the DivX codec on your PC. You can download it for free from DivX's official site here. Once downloaded, install it and restart your computer. You should then be able to play the movies you downloaded without a problem.
There are a few possible reasons. Make sure your membership hasn't expired yet. It's also possible that you are using the wrong username/password combination. Check your purchase confirmation email that was sent to you when you originally signed up. All of your login info will be in that email. Check your junk/spam folder if you are using a web based email service such as Hotmail, Yahoo or Gmail since they sometimes mistakingly send our emails there.
If you deleted the email or you are still having trouble logging in, please contact our customer service center. One of our agents will be standing by to assist you in loging in.
In order to obtain your password, you must return to the site that you had originally signed-up for and click on the "Forgot Password?" link. You will then be asked to provide both your username and e-mail address and once completed, your password will be e-mailed back to you.
If you cannot remember your username in addition to your password and no longer have the confirmation e-mail from the original sign-up, please contact us and we will be more than happy to provide you with your password or any other login information once your membership can be confirmed.
Open Internet Explorer, click on the "Tools" menu and go to "Internet Options". You will see a window pop up, with 7 tabs on the top, click on the tab that says "Security". Be sure the icon that says "Internet" is selected and set the slider on the bottom to medium, then goto the "Privacy" tab on the top and adjust the slider to medium as well. Now click on "Ok" at the bottom of the window. Close all of your Internet Explorer windows including this one and then open a fresh browser.
First, you need to have a braudband internet connection such as DSL or Cable. Dial-up connections are too slow for streaming good quality video.
Next, make sure you have the latest version of Adobe Flashe Player installed. To make sure, just download it and install it again. It will install over your current (and possibly outdated) version. You can get the latest version here.
If the movie is still freezing every few seconds after making sure you have the latest version, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping.
The main difference is the file compression.
MPEG1 is an old format, but is the most widely used and can be viewed on both PCs and Macs, however the file size is much larger than the other formats.
MPEG4 is a modern format, but you'll need to download a new movie player such as the latest version of Winamp from www.winamp.com. The file compression is extremely good while still maintaining good quality video. Older computers may have trouble viewing this format and as a result, the picture may be "jumpy" on such systems.
WMV also has better compression than that of the MPEG1 format. Anyone running a Windows PC using Windows Media Player is able to view this format. If you're a Mac user and would like to use the WMV format, download and install the free movie player Flip4Mac at www.flip4mac.com. Finally, we have a format for members who would like to take movies
For your security your account was banned due to a sudden increase in the number of logins to the account. It is possible that your username and password have been discovered and/or shared/posted on the internet. Your personal data is secured and no transactions can be made during this ban period.
An email was sent to your address that you used during signup with more information on the ban.
Please contact Support at your earliest convenience to have your password changed and account unbanned.